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PRP Wine International Warehouse Sale

PRP Wine International Warehouse Sale

$5 California legality fee for tasting

No case minimum
No minimum purchase
Bring your wine loving friends
Mix, and match
New arrivals and the old favorites!

Tuesday - Thursday @ 3:00 PM - 7:00 PM

Friday @ 3:00 PM - 8:00 PM
Saturday @ 12:00 PM - 5:00 PM
Sunday @ 12:00 PM - 4:00 PM

6150 Lusk Bvd., B-105
San Diego, California

(view in google maps)

PRP Wine International Warehouse Sale

Good wine - Terrible service.

The quality of the product they sell was quite good from what I recently experienced at a local tasting event in San Diego. I was impressed enough to order some items as corporate Christmat gifts. Then things went SOUTH!

I place my order on the 14th of December.

This is my list of complaints:
• Eiswine - busty sales woman told me it was 24.99. It was actually 41.00. No biggie, money is not the issue, but truthfulness and integrity are.

• Order 1, the Piccolos, was shipped December 21st - 1 week after the order was placed. (We aren't talking about something that needs to be made. They're bottles in boxes. Put them in a bigger box and ship. Dean & Deluca shipped out of NYC, also snow covered, so I don't want to hear some friggin bad weather sob story.)

• Order 2, the Armagnac, was shipped December 22nd - 8 days after the order was placed. ( I looked Richard in the eye and said this was a corporate gift that I was giving personally. He nodded. That is a gentleman's agreement - but that, of course, requires integrity, which apparently Richard is lacking. I even said I would be happy to pick it up at the warehouse, and he just looked at me.)

• No communication about the order, until I called the number on Lusk office answering machine. It would appear a 400.00 buy is not enough to warrant anything above class F customer service.

I have to question the overall integrity and organization of the company. In this day and age in which we all order items to be shipped on a regular basis, the expectation and technology are in place for us to be able to know where our order is in the process. It wasn't until I pressed you that there was any level of communication. And even then I had to make the call that actually provided the information. It really pisses me off that the company would use my email to put on their marketing list, but evidently completely disregard it for the service update list.

This, more than most, is a company dependent on relationships. The quickest way to erode or destroy a customer relationship is through poor service. The quickest way to create an actively angry client to provide no information whatsoever about the product they purchased and are awaiting.